Refund policy

Returns & Refunds Policy

At Warmans Antiques, we take great care in sourcing and delivering unique antique items. Due to the nature of our products, all sales are considered final. However, we understand that issues may occasionally arise, and we are happy to review return and refund requests on a case-by-case basis.

Eligibility for Returns & Refunds:

• If, for any reason, you are not completely satisfied with a purchase, you may return the item for a full refund.
• To be eligible for a return, you must inform us within 7 days of receiving your order, and the item must be in the same condition that you received it.
• To start a return, please contact us at [Your Contact Email]. You are responsible for the cost and risk of returning the goods to us.
• We cannot be held responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable courier service.
• If preferred, we can arrange collection and return. If your order was delivered via a parcel courier service, this can be booked at a cost of £15.00. If your order was delivered via pallet courier service, this can be booked at a cost of £80.00.
• Refunds will be processed back to the original payment method within 5-7 working days once the returned item is received and inspected.

Defective, Damaged, or Incorrect Items:

• If an item is found to be defective, damaged, or incorrect, please email us at info@warmansantiques.co.uk within 48 hours of delivery.
• If your claim is valid, we will arrange for either a refund or a replacement free of charge.
• Refunds are typically processed within 2-3 working days, but if you have not received it within this timeframe, please contact us.

Non-Returnable Items:

• Items marked as "Final Sale"
• Items that have been altered, used, or damaged after delivery
• Custom orders or personalised antiques

If you have any questions, please contact us before making a purchase.