Returns and Refunds

1. Returns and Refunds

If you are not completely satisfied with your purchase, you may return the goods for a full refund under the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return:

  • Notification: You must inform us within 14 days of receiving your order.
  • Condition: The goods must be in the same condition that you received them, unused, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required.

3. Non-Returnable Items

Certain types of goods are exempt from being returned, including:

  • Custom or Personalized Items: Items made to your specifications or clearly personalized.
  • Perishable Goods: Items that are not suitable for return due to their nature (e.g., fragile antiques).
  • Final Sale Items: Items marked as "Final Sale" cannot be returned.

4. Return Process

To initiate a return:

  1. Contact Us: Email us at info@warmansantiques.co.uk within the eligibility period to request a return authorization.
  2. Provide Details: Include your order number, a description of the item(s) you wish to return, and the reason for the return.
  3. Await Confirmation: We will provide you with instructions on how to proceed with the return.

5. Return Shipping

  • Responsibility: You are responsible for the cost and risk of returning the goods to us.
  • Shipping Recommendations: We recommend using a tracked and insured courier service to ensure the safe return of your items.
  • Collection Services: If preferred, we can arrange the collection and return of your items:
    • Parcel Courier Service: £15.00
    • Pallet Courier Service: £80.00

6. Refunds

  • Processing: Refunds will be processed to your original payment method once we have received and inspected the returned goods.
  • Timeframe: Please allow 5-10 working days for the refund to appear in your account after processing.
  • Incomplete Returns: We cannot issue a refund without the actual receipt of the goods or proof of received return delivery.

7. Damaged or Incorrect Items

If an item is found to be defective, damaged, or if you have received the wrong item:

  1. Notify Us Immediately: Email us at info@warmansantiques.co.uk with details of the issue.
  2. Valid Claims: If your claim is valid, we can arrange for either:
    • A Refund: Full refund of the purchase price.
    • Replacement Goods: Replacement of the defective or incorrect item(s) at no additional cost.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

9. Governing Law

These Terms of Service and the Returns and Refund Policy are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at:

Warmans Antiques and Collectables
Address: The Nurseries, Burnt House Lane, Bransgore, Christchurch, Dorset, England, BH23 8AL
Email: info@warmansantiques.co.uk